Welcome to Flower Delivery Surbiton. These Terms & Conditions govern your use of our website and the sale of goods via our online florist service. Please read these terms carefully before placing an order for flower delivery in Surbiton and the surrounding areas. By accessing or using our website and placing an order, you agree to be bound by these Terms & Conditions. If you do not accept these terms, you must not use our services.
"We", "us", "our" refers to Flower Delivery Surbiton, the provider of flower delivery services as presented on our website.
"You", "your" refers to the individual or business ordering flowers through our website.
"Website" refers to our online platform through which orders are placed.
"Products" or "goods" refers to the flowers, bouquets and associated items available for purchase and delivery.
These Terms & Conditions apply to all customers who place orders for flower delivery in Surbiton and its surrounding areas, using our e-commerce platform. They supersede any prior representations, arrangements, agreements or understandings (whether written or oral) related to the services provided by Flower Delivery Surbiton.
1. Placing an Order: Customers wishing to order online flower delivery in Surbiton must follow the instructions on our website. Select your desired bouquet, add any relevant extras, and proceed to checkout.
2. Order Confirmation: Once your order has been placed, you will receive a confirmation notification on screen and, where applicable, via the contact method you provided. This confirmation details your order and initiates order processing.
3. Acceptance of Order: An order constitutes an offer to purchase goods; our acceptance of your order takes place upon dispatch of your items. We reserve the right to decline or cancel any order, in which case we will inform you and refund any payment received.
4. Delivery Instructions: You must provide accurate recipient details and any relevant delivery instructions during checkout to ensure successful delivery across Surbiton and surrounding areas.
5. Availability: All products are subject to availability. In the event of a supply issue or if the item ordered is unavailable, we reserve the right to substitute goods of equal or greater value and similar style. We will make reasonable efforts to inform you ahead of time should substitution be necessary.
1. Pricing: All prices for flower delivery and associated products are clearly displayed on our website and are inclusive of all applicable VAT and taxes. The final price payable is the total shown at checkout before you confirm your order.
2. Payment Methods: Full payment must be made at the time of order via the payment methods offered on our website. Payment processing is handled securely and we do not store your card details.
3. Non-Payment: Orders will not be processed or dispatched without successful payment.
4. Errors in Pricing: While we strive for accuracy, in the event that a product is listed at an incorrect price due to a technical error, we reserve the right to refuse or cancel orders placed at the incorrect price, even after your order has been confirmed. Any payment received will be refunded in such cases.
1. Service Area: Our flower delivery service covers Surbiton and surrounding areas as specified on our website.
2. Delivery Times: We strive to fulfil deliveries on your chosen date. Delivery timings are estimates and, while we make every effort to deliver on time, delays may occur due to unforeseen circumstances, such as extreme weather, traffic or supply disruptions.
3. Recipient Availability: It is your responsibility to ensure someone is available to accept the flowers at the delivery address. Where delivery is not possible, flowers may be left in a safe location or with a neighbour, where appropriate, or a delivery note may be left with instructions for collection or re-delivery.
4. Proof of Delivery: Proof of delivery may be obtained where required. We are not liable for unsuccessful delivery due to incorrect address details provided by you.
1. Cancelling an Order: Requests for order cancellation should be made as soon as possible via the method stated on our website. Because flowers are perishable goods, orders may only be cancelled without charge if we have not yet prepared or dispatched your order. Once preparation or dispatch has begun, we reserve the right to refuse cancellation or to charge for any costs already incurred.
2. Amending an Order: Modification requests (e.g., address changes, card messages) must be made promptly. We will do our best to accommodate amendments, but cannot guarantee changes can be made if the order is already in preparation or transit.
3. Refunds: For approved cancellations prior to dispatch, refunds will be issued via the original method of payment. Refunds cannot be given for attempted deliveries where incorrect or incomplete details were provided.
4. Right to Refuse Cancellation: We reserve the right to decline cancellation of goods which have been customised or specifically made to order.
1. Product Representation: We make every effort to display our flowers accurately. However, due to the seasonal and natural nature of flowers, colours, varieties and packaging may vary from those shown.
2. Substitution Policy: If necessary, we reserve the right to substitute flower varieties or packaging with items of equal or greater value and close resemblance. Any substitution is made with the recipient’s experience in mind.
3. Damage or Non-Delivery: In the event that you receive flowers that are damaged or do not meet the product description, please contact us immediately. We will offer a suitable resolution such as replacement, re-delivery, or partial refund depending on the circumstances, at our discretion. Claims must be made within 24 hours of delivery.
1. Exclusions: To the fullest extent permitted by law, Flower Delivery Surbiton is not liable for any indirect, incidental, or consequential losses or damages arising out of or in connection with the use of our services.
2. Limit on Liability: Our total liability for any direct losses arising from your order is limited to the total amount paid by you for the relevant order.
3. Force Majeure: We are not responsible for failure to perform or delays due to circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, accidents, or system failures.
Your privacy is important to us. We only collect and process data necessary to fulfil your online flower delivery order in Surbiton and surrounding areas, in accordance with UK data protection laws. Full details can be found in our Privacy Notice, available via our website.
All content on our website, including images, logos, and designs, is the property of Flower Delivery Surbiton or its licensors. Copyright, trademark, and other intellectual property rights apply. Unauthorised use, reproduction, or distribution is prohibited.
These Terms & Conditions, and any dispute or claim arising in connection with them or the use of our website, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts for the resolution of any such disputes.
Flower Delivery Surbiton reserves the right to update, change or replace any part of these Terms & Conditions at any time without prior notice. It is your responsibility to check this page periodically for changes. Continuing to place orders after such changes have been posted constitutes acceptance of those changes.
1. Severability: If any provision in these Terms & Conditions is deemed illegal, invalid or unenforceable, it shall be severed and the remaining provisions continue in effect.
2. No Waiver: Any failure by us to enforce any rights or provision of these Terms & Conditions shall not constitute a waiver of such rights.
3. Entire Agreement: These Terms & Conditions contain the entire agreement between us relating to your use of our website and flower delivery services in Surbiton.
If you have questions or require clarification on these Terms & Conditions or the flower delivery service in Surbiton, please consult our customer support section on the website for further information on how we can help. These terms apply to all customers in Surbiton and the surrounding localities, ensuring a consistent and fair relationship for every online flower delivery order placed.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Surbiton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Surbiton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
